Cancellation policy

Cancellation Conditions Cancellation of Stay

Any cancellation of reservation must be requested by email to the establishment or by phone. The request will only become effective once the establishment has confirmed its acceptance in writing.

Arrival is deemed to occur on the first day of the stay at 4:00 pm (room availability time). The calculation of the notice period is therefore based on this schedule.

In the event of cancellation of the stay, the following conditions apply (except in cases of force majeure):

  • For any cancellation made less than 72 hours before the scheduled arrival date, the full amount of the nights of the reservation will be charged. Cancellation requests made more than 72 hours before arrival therefore do not result in any payment of compensation.
  • In case of no-show on the scheduled arrival date, your credit card will be charged the full amount of the stay (night, breakfasts, and a flat rate of €70 per reserved meal).
  • Any stay commenced is fully due.